Customer Satisfaction Guarantee

Thank you for choosing Hought Endurance Tack. We guarantee customer satisfaction. Our goal is for our tack to correctly fit your horse and for you to be pleased with it.

If for any reason you have problems or questions with what you receive, please do not hesitate to call us (800-839-1164/707-839-1871).

Tack Items Needing Modification or Exchange
It is important to carefully check over the item(s) you receive for correct sizing, color and hardware. If for any reason your tack needs to be exchanged or modified, please call before sending it to us.

Exchange Policy: Tack
We will exchange standard Arab and/or horse size items (standard sizes can be put in our inventory), if for any reason you are unhappy with the quality, materials, workmanship or design. These items may be returned for either store credit or replacement.
Custom items (tack made with nonstandard widths, atypical hardware and/or non conventional color arrangements) needing modifications and/or adjustments will be at the customer's expense.
All returned tack must be clean (see Cleaning Instructions below)--like new, and shipped to us freight prepaid within thirty days of receipt of the merchandise. A return authorization must be obtained from us prior to any return. See the Return Shipping Instructions below.

Accessory Items:
Items such as Toklat saddle pads are non returnable because Toklat considers all saddle pads custom orders. Other Toklat products including the Irideon® line of clothing, EquiPedic®, Tipke-collapsible Foldit carts, EasyCare, and so forth, may be returned for store credit at our discretion.

Return Shipping Instructions for Tack: Exchange and/or Modifications

To have your items returned to you in a timely manner, it is important to include the following in the return packaging:

1. The item--clean and/or like new.
2. The item tagged with your name, address and phone number (masking tape will do).
3. We suggest placing masking tape with written instructions on the area(s) requiring change, i.e. plus 1" or less 1" and so forth.
4. Detailed written instructions describing the modifications.

Thank you for your business.

Gail and Eric Hought